At Firstglowmark, we collect information that helps us provide better virtual reality and AI learning experiences. The data we gather falls into several categories, each serving specific purposes in our educational platform.

Personal Information

• Name, email address, and contact information when you register for courses
• Educational background and career interests to personalize your learning path
• Payment information processed through secure third-party payment processors
• Profile information including learning preferences and accessibility needs

Technical Information

We automatically collect technical data to improve our platform performance. This includes your IP address, browser type, device information, and VR headset specifications when applicable. We also track how you navigate through our courses and which features you use most frequently.

Learning Analytics

Our AI-powered system collects data about your learning progress, quiz results, and interaction patterns within virtual environments. This information helps us understand how students learn best and allows us to recommend suitable courses or adjust difficulty levels.

Your information serves multiple purposes in creating a personalized educational experience. We believe in being transparent about exactly how we use the data you entrust to us.

• Providing access to VR learning environments and AI-powered educational tools
• Personalizing course recommendations based on your interests and progress
• Sending important updates about course schedules, new features, and platform improvements
• Processing payments and managing your subscription or course enrollments
• Analyzing learning patterns to improve our curriculum and teaching methods
• Providing technical support and troubleshooting VR equipment issues
• Complying with legal requirements and protecting against fraudulent activities

We never use your personal information for automated decision-making that significantly affects your access to education. Any AI recommendations can be overridden, and you maintain full control over your learning choices.

We limit information sharing to essential partnerships that enhance your educational experience. Your trust is paramount, and we never sell personal data to marketing companies or third-party advertisers.

Service Providers

We work with carefully vetted technology partners who help deliver our services. These include cloud hosting providers in Thailand and Singapore, payment processors that handle subscription billing, and VR content delivery networks that ensure smooth streaming of immersive experiences.

Educational Partners

Some courses are developed in partnership with technology companies and educational institutions. When you enroll in these programs, we may share relevant progress information with partner organizations to facilitate certification or continuing education credits. You'll always be informed when this occurs.

Legal Requirements

We comply with Thai data protection laws and may disclose information when legally required. This includes responding to valid legal processes, protecting our users' safety, or investigating potential violations of our terms of service.

Under Thai Personal Data Protection Act (PDPA) and international privacy standards, you have comprehensive rights regarding your personal information. We've designed simple processes to help you exercise these rights.

To exercise any of these rights, contact our privacy team using the information provided below. We typically respond within 30 days and never charge fees for reasonable requests.

Protecting your information is our highest priority. We implement multiple layers of security controls designed specifically for educational technology platforms handling sensitive learning data.

Technical Safeguards

• End-to-end encryption for all data transmission between your devices and our servers
• Advanced encryption at rest for stored personal information and learning records
• Multi-factor authentication required for all administrative access
• Regular security audits and penetration testing by independent cybersecurity firms
• Automated monitoring systems that detect and respond to potential security threats

Physical and Administrative Controls

Our data centers in Thailand maintain strict physical security with biometric access controls and 24/7 monitoring. All employees undergo background checks and receive regular privacy training. We maintain detailed access logs and limit data access to personnel who need it for their specific job functions.

While our primary operations are based in Thailand, some services require international data transfers to provide you with the best possible learning experience. We ensure all transfers meet strict privacy protection standards.

Our VR content delivery network uses servers in Singapore and Japan to reduce latency for immersive experiences. AI processing for personalized recommendations may involve cloud services in regions with strong data protection laws. All international transfers are protected by contractual safeguards and comply with Thai PDPA requirements.

We never transfer personal data to countries without adequate privacy protections, and we maintain the right to process your data locally in Thailand whenever possible.

We retain your personal information only as long as necessary to provide educational services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

• Course enrollment and progress data: Retained for 7 years to support transcript requests and continuing education requirements
• Payment and billing information: Kept for 5 years as required by Thai accounting regulations
• Technical logs and analytics: Automatically deleted after 2 years unless needed for security investigations
• Marketing preferences: Retained until you withdraw consent or request deletion
• Support communications: Kept for 3 years to maintain service quality and resolve future issues

When you close your account, we begin secure deletion of personal information according to these schedules. Some information may be retained longer if required by law or to protect our legitimate interests, such as preventing fraud.

Our platform uses cookies and similar technologies to enhance your learning experience and maintain platform functionality. We believe in giving you control over these technologies while explaining why each type is important.

Essential Cookies

These cookies are necessary for basic platform functionality, including maintaining your login session, remembering your course progress, and ensuring VR experiences load properly. You cannot disable these cookies without affecting core features.

Performance and Analytics

We use analytics cookies to understand how students interact with our content and identify areas for improvement. This includes tracking which VR modules are most engaging, where students commonly experience difficulties, and how long different learning activities take to complete.

Personalization

Personalization cookies help us remember your preferences, such as preferred language settings, accessibility options, and customized dashboard layouts. These cookies make your return visits more efficient and tailored to your needs.